Quality is the most important factor for all MillPro products. As a result the service given to our customers by our Support Service is paramount to us.
Customers can expect us to be fully committed to the support of MillPro installations. Our primary goal is to ensure that there is maximum availability of support throughout the entire lifecycle of the machine. To that end, highly qualified engineers specializing in MillPro machinery are available to provide on and off-site assistance when needed.
In case of problems just contact our Support Service. Our support employee will help you solve the problem. Our support team, given their extensive knowledge of your productions systems, will analyze your problem and suggest a cause of action to correct the problem. Usually the consultation of our support team will lead to one or more of the following outcomes:- We are able to correct the problem on the phone.
- We identify the cause of the problem and we determine the best course of action for you in terms of time and expenses. This can result in:
- We correct the matter by sending one of our trained MillPro engineers to correct the problem onsite.
- You send us the defective component for analysis and/or to determine the availability of warranty service after which an either repaired or new component is sent to you.
- A MillPro expert is sent to your facility to ascertain the cause of the malfunction.
You can reach us at the following email or telephone number:
Support Service
Telephone: +31 (0)35-5394695
Fax: +31 (0)35-6922460
Email: aftersales@millpro.com
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